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RETURNS

Our Returns Policy

Incorrectly purchased and change of mind purchases can be returned for a refund or exchange if contacted within 15 days of receipt of delivery.

Products must be returned in original saleable condition.

  • Any tags must still attached
  • Item must be in original packaging.
  • Items must be unused, unworn and have not been washed. Any item dirtied, stained or odorous (smoke, animal hair/fur) cannot be returned.

Sale and discounted items are non-refundable.

How to Return

To start a return please contact roar@iamtheanimal.com.au

State why you would like to return the item and your order number.

You will be contacted via email within 24 hours with further instructions.

Please safely package and post the item within 3 days of email confirmation. All packages must be returned with tracking. I am the Animal takes no responsibility for untracked packages in the event they are lost. 

Note: If you are reporting a faulty item, your email should state the fault and contain several clear and precise photos of the fault. Consumer guarantees do not cover damage to products caused by misuse, accident or abnormal use.

Return Costs

- The cost of the return shipping is to paid on your behalf and is not reimbursable.

- The original cost of shipping is non-refundable.

- If you are exchanging an item, there will be a shipping charge of $7.95 to send the new item to you.

- For exchanges and credit notes, restocking fees do not apply.

- For refunds, a $15 restocking fee applies. We charge this because there is time and materials involved in inspecting, repackaging and restocking items. Also, Merchant fees are non-refundable to us from the merchant when we issue a refund.

When will I get a Refund

After the item has been received by us the return will be inspected within 3 days. We will notify you if your refund has been granted. If rejected we will notify you with your options to proceed.

If your refund has been approved it may take up to 15 business days to be credited depending on which payment method you originally used. 

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