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FAQ

Product Questions

Please refer to the “product care” section of the items page you are viewing.

Please send an email with the item code or description to roar@iamtheanimal.com.au

We strive to accurately represent the products featured on our website.

While the designs remain the same, the appearance of the natural materials used will vary due to the nature of those natural materials.

Basically giving us a 100% unique product each time.

Absolutely! The Vegan shirts we have on offer at I am the Animal are screen printed locally using water-based Permaset Inks.

Permaset Inks are a leader in environmentally responsible products through continuous improvement practices for a sustainable future.

They are 100% Vegan and chemical free. For more information on Permaset Inks please see the section on Eco- friendly Inks here

Payments and Website Issues

Visa, Paypal, Afterpay, Zip Pay, Mastercard, American Express, Shop Pay, Apple Pay, Google Pay

Please contact us via email with any relevant information and screenshots etc at roar@iamtheanimal.com.au

Shipping

Australia wide we offer flat rates of $7.95 for standard shipping and $15 for express shipping.

For New Zealand we offer a flat rate of $25 and for the rest of the world $35.

For more information click here

Your order will be processed and dispatched within 3 days of your purchase.

Yes. Please contact us as soon as possible.

However, if the order has already been dispatched we will not be able to fulfill your request.

Yes. You will receive your tracking number once the order has been prepared.

Please note tracking numbers will not work until they are first scanned in. This may take up to 24 hours.

We sure do! We use 100% compostable mailing bags made from plants!

Where necessary we use recyclable cardboard boxes to protect fragile items, compostable labels and compostable sticky tape if necessary.

Note: Boxed items too large for compostable bags will be sent in recyclable cardboard boxes only.

All deliveries are carbon neutral.

For more information please click here

We sure do! We offer a flat rate of $25 to New Zealand and $35 for the rest of the world.

Delivery times vary from 7-21 business days depending on your location.

For more information on international shipping please click here

If your item arrives damaged please take clear photos of the damaged packaging and product(s) and send them via email to roar@iamtheanimal.com.au

We will review and notify you within 24 hours how to proceed.

If any return shipping costs are incurred by you they will be reimbursed.

Returns

Yes. Incorrectly purchased and change of mind purchases can be returned for a refund or exchange if contacted within 15 days of receipt of delivery.

A restocking fee of $15 applies for refunds and the cost of return shipping is to be paid on your behalf. For more information on returns please click here

After the item has been received by us the return will be inspected within 3 days.

We will notify you if your refund has been granted. If rejected we will notify you with your options to proceed.

If your refund has been approved it may take up to 15 business days to be credited depending on which payment method you used.

For more information on refunds please click here

Screen Printing Service

Yes we can!

We offer a number of ethically produced, Peta-approved apparel brands plus an eco-friendly screen printing service.

For more information click here

The minimum quantity for screen printing is 10 units (of the same design.)

Unfortunately we do not print on customer supplied garments.

We can provide garments from a diverse range of brands. Majority of which use organic cotton, are Peta-approved and are continuously focused on sustainability and ethical practices. Brands include:

Earth Positive, Fair Share, Salvage, Stanley/ Stella, Certton Australia, Continental

For more information click here

Please allow a turnaround time of at least 5-6 weeks from payment of deposit.

Artwork which is not ‘ready to print’ and slow artwork approval can make the process longer.

For more information please click here

Other Questions

Unfortunately we do not have a shop open to the public.

We sure can!

We have access to a number of ethical and sustainable suppliers so if there is a certain product you are after send us an email and we will do our best to source it for you roar@iamtheanimal.com.au

At I am the Animal we have carefully taken time in researching the brands we have on offer.

We give you a unique selection of ethical worldly brands. From Peta-Approved Cork items handmade by Portuguese artisans to FairWear certified recycled shopping bags. It’s fair to say we have something for everyone!

For more information on a particular brand please contact us at roar@iamtheanimal.com.au

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